Meltwater Privacy

Privacy Policy - DPA - Subprocessors

At Meltwater, we know that you care about how your personal information is used and shared, and that is why we are committed to respecting your privacy and helping protect the security of your personal information.

If you are purchasing access to the media intelligence platforms Meltwater offers, please see our data processing addendums here.

On this privacy page, you will find a drop-down menu. Each tab will provide you with a details with respect to your personal information and different aspects of the Meltwater business. In particular: 

• The Meltwater Site: in this tab, we describe the information that we collect about you on our websites and how we use and disclose that information.
• Cookie Statement: in this tab, we help you understand how and why we gather, store and process information collected from you automatically through cookies and other tracking technologies (collectively, “cookies”) when you use Site, or the Platform (as defined below). In this Cookie Statement, we also identify your options regarding the use of cookies and the information collected through cookies. This Cookie Statement does not apply to any third-party site that may be linked on our Site or on the Platform.
• Meltwater and the APPI: this tab is for people in Japan.
• Meltwater and the GDPR: this tab is for people in the European Economic Area, Switzerland and the United Kingdom.  
• Meltwater and US State Laws: this tab is for people in the United States.
• Meltwater and POPIA: this tab is for people in South Africa. 

By using any of our Sites, you agree that your information will be handled as described in this Notice, to the extent applicable. Your use of the Site or cookies, and any dispute over privacy, is subject to this Notice and the possible Agreement we have with you, including its applicable limitations on damages and the resolution of disputes.

Defined Terms

APPI: means the Japanese Act on Protection of Personal Information (Act No. 57 of 2003).

Cookie Statement: means the cookie statement set out herein and forming part of this Notice.

GDPR: means the EU General Data Protection Regulation 2016/679 (as amended), and, in the United Kingdom, that regulation as it forms part of English law under the European Union (Withdrawal) Act 2018.

Notice: means this privacy notice and all of the above mentioned sections.

Platform: means the media monitoring services provided by Meltwater. 

POPIA: means the Protection of Personal Information Act 4 of 2013.

Site: means any Meltwater website, including but not limited to, meltwater.com.

Visitors: with respect to the Cookie Statement, it means visitors to our public websites. 

Users: with respect to the Cookie Statement, it means users of our subscription based Platform.

Media Relations and Creator Policies

If you are a journalist and you believe your information is included in the Meltwater database, please refer to journalists.meltwater.com for additional information regarding our processing of journalist information.

If you are an influncer or creator and you believe your information is included in the Klear (Social Influencer) database, please refer to Privacy Notice for Influencers for additional information regarding our processing of influencer information.

Personal information in the media Meltwater monitors

Media Intelligence

For information about the personal information included in the content Meltwater monitors as part of its Media Intelligence offering, please refer to our policy here.

Consumer Insights

For information about the personal information included in the content Meltwater monitors as part of its Consumer Insights offering, please refer to our policy here.

Sales IntelligenceFor information about the personal information included in the content Meltwater collects or licenses as part of the Sales Intelligence, please refer to our policy here.

Sources of Information

We collect information about you directly from you, automatically through your use of the Site, and through third parties.

Information We Collect Directly from You

We collect information from you when you request information from us or otherwise interact with our Site. The type of information that we collect from you depends on your particular interaction with our Site and may include, without limitation, your name, address, and email address, and any other information that you choose to provide to us.

Information We Collect Automatically

We, and our third-party service providers, automatically collect, process and use information about you through the use of cookies and other tracking technologies (collectively, “cookies”). For more on this, see “Meltwater and Cookies” below.

• Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, search activities as well as the page, content, software or resources that you access.
• Your IP address, web addresses of the sites you arrive from and go to next and information about your connection, including your device’s browser, operating system, platform type and Internet connection speed. We use this information for operational and performance measurement purposes and to regionalize certain contents of the Site.
• Details of transactions and orders, your history of correspondence with us, quote requests or inquiries or when you contact customer service or technical support.

Currently our Site does not recognize browser requests not to be tracked. You may adjust your browser settings so as not to accept cookies.

Information We Collect About You from Third Parties

We may also collect data from third parties. We collect third-party data from platforms such as Google Ads, Google Analytics, and LinkedIn to help us publish our advertisements and analyse your interest in our Site. Our Sales Intelligence business unit may also purchase certain personal information from third parties. For more information, please see the Sales Intelligence Privacy Policy here.

Categories of Information

We may have collected the following categories of information relating to you:

• Identifiers, such as your name address, email address, work address, work email.
• Internet or Other Electronic Network Activity, such as your IP address, device information, browser type, search activities, and Site content you access.
• Non-Specific Geolocation Data.

We may disclose all the above categories of personal information to Affiliates, ales Channel Partners and Providers, Service Providers, Advertising Partners, Customers, and other third parties as required by law.

Meltwater and Cookies

What are Cookies?

Cookies are text files containing small amounts of information that are downloadedto your device when you visit a website. Cookies are sent back to the website at each subsequent visit or to any other website that recognizes them. Cookies are useful because they allow a website to recognize a user’s or visitor’s device.

Cookies perform lots of different jobs such as: allow you to navigate between pages efficiently, remember your preferences and generally improve your experience. Due to their core role of enhancing or enabling usability or site processes, disabling cookies may prevent you from using certain parts of this Site. The categories of cookies used on this Site are listed below.

What information might we collect about you through the use of cookies?

Cookies and the Platform

We may collect, process and use the following information about you through the use of cookies:

• Details of your use of the Platform including, but not limited to, last login date,
  and some preferences. 
• Your IP address, location data, web traffic, your device’s browser, operating
  system, platform type and Internet connection speed are used for operational
  and performance measurement purposes and to regionalize certain contents
  of the Platform.
• Details of your history of correspondence with us, quote requests or inquiries
  or when you contact customer service or technical support.

The following cookies are used on the Platform:

• Google Tag Manager
• Marketo Munchkin
• Google Analytics
• Intercom Cookie

Cookies and the Site

We may collect, process and use the following information about you through the use of cookies:

• Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, search activities as well as the page, content, software or resources that you access.
• Your IP address, web addresses of the sites you arrive from and go to next and information about your connection, including your device’s browser, operating system, platform type and Internet connection speed. We use this information for operational and performance measurement purposes and to regionalize certain contents of the Site.

Types of Cookies used on the Site:

Essential website cookies: These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.

Performance Cookies: These cookies gather information about how visitors use and interact with our Site. For example, performance cookies tell us which pages are popular, monitor traffic to our website and compile anonymous analytic information. Performance cookies can also be used to identify and remedy operational problems with the website.

Functionality Cookies: These cookies are used to recognize and remember your preferences. For example, functionality cookies may use information, such as your location, to make sure that you arrive at a version of our Site that is specific to your city or region.

Advertising Cookies: These cookies are used to show relevant advertising about our services on third-party websites (i.e. websites that we do not own or operate). When you visit our website, we will serve a cookie on your device. This cookie will have information about how you interacted with our website, such as what pages on the site you looked at. Then, if you visit a website within an ad network that we work with, the ad network will read the cookie from your device and show you relevant advertising about our services.

To opt-out of the use of advertising cookies, please click the “Cookie opt-out” link on the footer of our homepage or opt-out using the cookie banner that is presented when the Site first loads.

Currently our Site does not recognize browser requests not to be tracked. You may adjust your browser settings so as not to accept cookies.

Cookies used on the Site:

Name: Google Tag Manager
Type: Essential
Purpose: Google Tag Manager enables our use of many essential and performance Site scripts. It also collects aggregated data about events occurring on the Site. Other than data in standard HTTP request logs, all of which is deleted within 14 days of being received, Google Tag Manager does not collect, retain, or share any information about visitors to our properties, including page URLs visited.
Read more: https://support.google.com/tagmanager/answer/9323295

Name: Marketo Munchkin
Type: Essential 
Purpose: This Site uses an automation system provided by Marketo Inc., which uses cookies to recognize you as a unique user when you return to the site, and to track various data related to your website usage in order to provide custom content or services related to your specific interests. The cookies placed by the Marketo server are readable only by Marketo.
Read more: https://documents.marketo.com/legal/cookies/

Name: Google Analytics
Type: Performance
Purpose: These cookies do not collect information that identifies you. The information these cookies collect is aggregated, therefore anonymous, and is only used to understand how the site is being used and identify problem areas to improve user experience.
Read more: https://www.google.com/policies/privacy/ 

Name: Google Ads
Type: Performance
Purpose: Meltwater uses Google Ads code that allows for certain forms of display advertising and other advanced features.
Read more: https://support.google.com/google-ads/answer/2549116

Name: Facebook Pixel
Type: Performance & Advertising
Purpose: The Facebook pixel is code that you place on your website. It collects data that helps us track conversions from Facebook ads, optimize ads, build targeted audiences for future ads, and remarket to people who have already taken some kind of action on our website.
Read more: https://www.facebook.com/business/learn/facebook-ads-pixel

Name: Twitter Ads
Type: Performance & Advertising
Purpose: The Twitter Pixel Tag is a piece of lightweight JavaScript code that helps enable in-depth campaign reporting and unlock valuable insights about website visitors.
Read more: https://business.twitter.com/en/help/campaign-measurement-and-analytics/conversion-tracking-for-websites.html

Name: LinkedIn Insight
Type: Performance & Advertising
Purpose: The LinkedIn Insight Tag is a piece of lightweight JavaScript code that helps enable in-depth campaign reporting and unlock valuable insights about website visitors.
Read more: https://www.linkedin.com/help/lms/answer/65521/the-linkedin-insight-tag-faqs

Name: OptinMonster
Type: Performance
Purpose: OptinMonster is an online lead capture tool used on the Meltwater website. OptinMonster uses cookies to determine when a campaign was shown to a visitor, closed, and successfully converted. Using that information they can then hide or show the campaign again at a later date.
Read more: https://optinmonster.com/gdpr

Name: AB Tasty
Type: Performance
Purpose: AB Tasty is a global provider of customer experience optimization software. AB Tasty collects website usage statistics. No primary personal data (name, first name, phone n°, address…) is gathered on AB Tasty’s initiative when AB Tasty solutions are being applied.
Read more: https://www.abtasty.com/privacy-policy/

Name: 6sense
Type: Performance
Purpose: 6sense is an account based marketing platform that uses cookies to serve web users content from select businesses they’ve previously visited online.
Read more: https://6sense.com/privacy-policy/

Name: Vimeo video embeds
Type: Performance
Purpose: Vimeo’s embeddable video player uses first-party cookies to provide analytics on how video content is being consumed.
Read more: https://vimeo.com/cookie_policy

Name: Instapage
Type: Performance
Purpose: Instapage is a landing page builder tool, which is used mainly as a paid advertising destination. InstaPage uses cookies to understand user behaviour such as the number of visitors and conversions on a page. This data is disclosed to with Google Analytics via Google Tag Manager.
Read more: https://instapage.com/privacy-policy

Name: Intercom Cookie
Type: Essential
Purpose: Intercom relies on cookies to capture anonymous user data to track return visitors.
Read more: https://www.intercom.com/legal/cookie-policy

Name: Drift Cookie
Type: Performance
Purpose: Drift relies on cookies to capture anonymous user data to track returning visitors and to create a personalized user experience that can lead to better-quality communication.
Read more: https://www.drift.com/privacy-policy/

Name: Gartner Digital Markets
Type: Performance & Advertising
Purpose: The Digital Markets Conversion Pixel is a piece of Java script that can be installed on a specified landing page to record clicks directed to a vendor’s site from Capterra, GetApp or Software Advice.
Read more: https://www.gartner.com/en/digital-markets/privacy-policy

How Do We Use Your Information?

Information about our current and potential customers is an integral part of our business. Our primary goal in collecting personal information is to deliver a smooth, efficient and personalized experience when using our Site. This allows us to provide you with the information, services and features that are most likely to meet your needs. We use your information, including your personal information, for the following purposes:

• To login access to the Platform, to facilitate the features on our Site, to
  communicate with you about your use of our Site, to respond to your inquiries,
  to manage your account, to send you information that you have requested,
  and for other customer service purposes.
• For marketing and advertising purposes. For example, as permitted by
  applicable law, we may occasionally contact you by e-mail, postal mail, or telephone to provide you with information about other services that might be of interest to you.
• To tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the Sites.
• We automatically track certain information about you, based upon your
  behaviour on our Site. We use this information to conduct internal research on our user and visitor demographics, interests and behaviours, and to offer more personalized content. The information we collect from you and about you is used as follows:
• To ensure that content from our Site is presented as optimally as possible for you, your computer and your web browser.
• To measure and improve the Site’s performance and usability, its contents, services and features as well as to personalize your overall experience
• To send you information based on your relationship or transactions with us, notify you about changes to our products or services.

When Do We Disclose Your information?

We do not disclose your information with non-affiliated third parties for their own marketing purposes. We do disclose your information as follows:

• To Our Affiliates. As permitted by applicable law and as contractually agreed between us, we may disclose your personal information to our affiliated entities. Those entities may market their products and services to you, but their use of your personal information will be governed by this Notice.
• Sales Channel Partners and Distributors: We may provide information about you to carefully screened entities that work on our behalf, such as our Marketing services suppliers, newsletter distributors or other service partners, to market Meltwater products and services. Only trusted companies who require the use of said information for business purposes are given access to it.
• Service Providers. We may disclose your information to other third-party service providers to assist us in providing our Site to you and/or responding to your requests.
• Advertising Partners. We may provide your information to certain advertising partners, including for targeted advertising.
• Customers. As part of our services, we provide business contact information for certain professionals.

We also may disclose your information in the following circumstances:

• Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company. We also may transfer our rights under any customer agreement we have with you.
• In Response to Legal Process. We may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
• To Protect Us and Others. We may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of the Agreement or this Notice, or as evidence in litigation in which we are involved.
• Aggregate and Anonymous Information. We may disclose aggregate or anonymous information about users with third parties for research or similar purposes.
• Legal Purposes. To enforce our rights, as required by law or when we believe that disclosure is necessary to protect our rights.

Links

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check their policies before you submit any personal information.

Notice Regarding Use of Our Platform by Children

Our Platform and the website are not directed to children under the age of eighteen (18), and we request that children do not provide personal information through the website or any other services we provide. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@meltwater.com.

Meltwater and the GDPR

Your rights as a data subject

You as a data subject have many possibilities to impact how your personal information is being processed. You can:

• Request access to your information we process
• Withdraw your consent if our use of your information is based on consent
• Request that your information  to be deleted or for you to be forgotten (right to erasure)
• Request that we correct or change your information. As a customer you may also do this by logging in to your account.
• Limit, restrict or object to our use of your information
• Access your information and/or receive it in a machine readable form 
• Subject to applicable law lodge a complaint with your local data protection authority.

Please note that if you request to remove your information, we may retain some of the information for specific reasons, such as to resolve disputes, troubleshoot problems, and as required by law. Furthermore, some information is never completely removed from our databases due to technical constraints and the fact that we regularly back up our systems. Therefore, not all of your personal information will ever be completely removed from our databases.

Identity and Contact Details of the Data Controller

If you have any questions about this Policy or the use of your personal information, you are always welcome to contact us at privacy@meltwater.com. You will also reach our Data Protection Officer at the same address. For our office details, please visit: https://www.meltwater.com/en/about/contact-us

Main Establishment and EU/UK Representatives

Meltwater has appointed Meltwater the Netherlands B.V as its main establishment for data protection purposes in the EU.

The UK representative of Meltwater’s EU based entities is Meltwater (UK) Limited. The EU representative for any Meltwater UK based entity is Meltwater the Netherlands B.V.

Both the main establishment, and the UK and EU representatives can be contacted at privacy@meltwater.com.

Meltwater and POPIA

POPIA Protects Your Rights as a Data Subject in South Africa.

As a data subject, you have various rights regarding how your personal information is handled by us. You can:

• Request confirmation as to whether we hold any of your personal information.
• Access your personal information that we process.
• Withdraw your consent for us to continue using your personal information, if use of your information was based on consent.
• Request that your personal information be destroyed or erased from our systems and databases.
• Request that we correct or change your personal information. As a customer you may also do this by logging in to your account.
• Limit, restrict or object to our use of your personal information.
• Subject to applicable law, lodge a complaint with the Information Regulator at the following email address: complaints.IR@justice.gov.za. For general enquiries, at inforeg@justice.gov.za.

Only your email address, name, contact details and other information as we specify from time to time constitutes compulsory information. All other information is optional.  If you do not agree to share compulsory information with us, then you will not be able to make full use of the features that are offered by Meltwater. If you do not agree to share your optional information with us, then you might not be able to enjoy all of the functionalities of the Site.

Please note that if you request the deletion of your information, we may retain some of your personal information when required by any applicable laws to do so, as well as when we reasonably require it for for lawful purposes related to our functions and activities, such as resolving disputes and troubleshooting problems. Furthermore, some information is never completely removed from our databases due to technical constraints and the fact that we regularly back up our systems. Therefore, not all of your personal information will ever be completely removed from our databases.

Identity and Contact Details of the Responsible Party

If you have any questions about this Notice or our use of your personal information, you are always welcome to contact us at privacy@meltwater.com. You will also reach our Information officer at the same address. For our office details, please visit: https://www.meltwater.com/en/about/contact-us

Meltwater and the APPI

Your rights as a data subject

You as a data subject have many possibilities to impact how your personal information is being processed. You can:

• Request access to your information we process
• Withdraw your consent if our use of your information is based on consent
• Request that your information to be deleted (right to erasure) if your information is incorrect, used beyond the necessary scope to achieve the utilization purposes or obtained by deceit or other improper means.
• Request that we correct or change your information if your information is incorrect. As a customer you  may also do this by logging in to your account.
• Limit, restrict or object to our use of your information if your information used beyond the necessary scope to achieve the utilization purposes or obtained by deceit or other improper means.
• Subject to applicable law lodge a complaint with your local data protection authority.

Please note that if you request to remove your information, we may retain some of the information for specific reasons, such as to resolve disputes, troubleshoot problems, and as required by law. Furthermore, some information is never completely removed from our databases due to technical constraints and the fact that we regularly back up our systems. Therefore, not all of your personal information will ever be completely removed from our databases.

Identity and Contact Details of the Data Controller

If you have any questions about this Notice or the use of your personal information, you are always welcome to contact us at privacy@meltwater.com. You will also reach our Data Protection Officer at the same address. For our office details, please visit: https://www.meltwater.com/en/about/contact-us

Meltwater and US State Laws

California Residents

Under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act ("CPRA"), California residents have rights which may impact how your information is being processed: 

As described in the section “Categories of Information”, during the past year we collected various types of personal information about you in order to fulfil specific business, legal, and compliance needs.

The manner in which we collect your information may be found in the “Sources of Information” section.

We use your information as described in the “How We Use Your Information” section.

We disclose your information as described in the “Categories of Information” section and the “When Do We Disclose Your Information?” section.

We retain your information as described in the “Data Retention” section.

Some of our disclosures to third parties may be considered a share or sale under California law. We have sold or shared the following categories of personal information with targeted advertising service providers and customers: Internet or other electronic network activity information, Identifiers, Non-Specific geolocation data. We do not knowingly sell the personal information of minors under 18. To opt-out of targeted advertising, please use the “Opt-out of Targeted Advertising: Do Not Sell My Personal Information” link at the bottom of our home page or contact us at privacy@meltwater.com.

For more information on opting-out, see the “Your California Rights” section below.

Your California Rights

If you are a California resident, you may have the following rights with respect to the personal information we process about you:

• Right to Know. You may have the right to request information about the categories of personal information we have collected about you, the categories of sources from which we collected the personal information, the purposes for collecting, selling, or sharing the personal information, and the categories of third parties to whom we have disclosed your personal information, and the specific pieces of personal information we have collected about you.
• Right to Delete. You may have the right to request that we delete personal information that we have collected from you.
• Right to Correct. You may have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-out of Sales or Sharing. You may have the right to opt-out of the “sale” or “sharing” of your personal information as such terms are defined by the CCPA.
• Right to Non-Discrimination. Should you choose to exercise any of these rights, we will not discriminate against you in any way. If you exercise certain rights, understand certain features of our website and mobile applications may be unavailable to you.

Submitting a California Request

You can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable law.

You may make these requests by emailing us at privacy@meltwater.comor calling us at 1-833-999-1048, during regular business hours in California. If no one picks up, we are probably busy with another user, so please leave a message with your name, query and contact number for us to return your call.

You may also opt-out of the selling or sharing of your personal information by completing this Request Form, which is also accessible when you click the “Do Not Sell My Personal Information” link at the bottom of our web pages.

We may need to ask you for additional information to identify you. If we can’t identify you, we may not be able to fulfill your request. We will only use any information you provide in order to verify your request. 

Please note that if you request that we remove your information, we may retain some of the information for specific reasons, such as to resolve disputes, troubleshoot problems, and as required by law.

Furthermore, some information is never completely removed from our databases due to technical constraints and the fact that we regularly back up our systems. Therefore, some of your personal information may never be completely removed from our databases.

We will respond to you on these requests as quickly as we can but it may take us up to 45 days. If we need more time than that, we will let you know.

We will not discriminate against you for submitting a rights request.

Other U.S. States

For residents of Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Texas, Utah, and Virginia.

You may have the following rights, subject to any applicable exemptions or limitations:

• Right to Access. You have the right to confirm whether we are processing your personal information and to access such personal information.
• Right to Correct. You have the right to request that we correct inaccurate your personal information that we maintain about you.
• Right to Delete. You have the right to request that we delete your personal information under specific circumstances.
• Right to Opt-out. You have the right to object or opt-out of certain types of processing, including: (1) processing for the purpose of targeted advertising, (2) processing for the purpose of the sale of personal information, and (3) processing for the purpose of certain types of profiling and automated decision-making.
• Right to Data Portability. You have the right to request a copy of your personal information in an accessible format.
• Right to Equal Service. If you choose to exercise any of these rights, we will not discriminate against you in any way. If you exercise certain rights, understand that you may be unable to use or access certain features of our websites, services, or properties.
• Right to Appeal. If we do not grant your consumer request, you may have the right to appeal that denial.

You can exercise your privacy rights as described in “Submitting a Privacy Rights Request,” below.

Submitting a Privacy Rights Request

To exercise any of the state rights above, please submit a request to us by either by calling us at 1-833-999-1048, or by emailing us at privacy@meltwater.com. Making a consumer request does not require you to create an account with us. Applicable law may limit the number of times that you may submit a particular request within a 12-month period.

You can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable law.

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the

circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. If, however, we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity, and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we verify you.

Meltwater and Social Networks

Some of the Meltwater services via our platform enable you to use and or access social networks including, Facebook, Instagram, Twitter and LinkedIn (collectively, "Social Networks"). In order for Meltwater to collect content and aggregate analytics on your behalf via the Social Networks APIs, Meltwater may share or exchange, with the respective Social Networks, some or all of the personal information you have consented to share when you authenticate your account. To the extent your usage of the Platform results in the sharing of any personal information with the Social Networks, that will be done in accordance with the privacy policy terms of the relevant Social Networks. If you would like to know more about these privacy policies and the security settings offered by the Social Networks, you can find them here:

Twitter
YouTube, Google privacy, and Google security settings
Facebook and Instagram
LinkedIn

Meltwater's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy including the Limited Use requirements, and Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.

International Data Transfers

Meltwater is a global company and information that we collect from or about you within the European Economic Area (“EEA”), or within any country located outside of the EEA, may be transferred across international borders to third countries outside of the EEA, or the country in which you are located, that do not have laws providing an adequate level of data protection. We as the Data Controller (or Data Exporter) will do our best to ensure that your information is protected no matter where it is transferred to.

To ensure adequate protection for personal information we enter into Data Processing Agreements with our suppliers, including the ones who process your personal information outside of the non-EEA country in which you are located or the EEA. When necessary, we utilize approved transfer mechanisms (such as adequacy decisions or the Standard Contractual Clauses in the EU) to ensure the necessary protection of your personal information. 

Meltwater Data Privacy Framework Statement

Meltwater complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) (together, “DPF”) as set forth by the U.S. Department of Commerce. Meltwater has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (“EU-U.S. DPF Principles”) with regard to its processing of personal information from European Union member countries, the United Kingdom, and Switzerland in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF respectively. If there is any conflict between the statements in this Notice and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

Data Categories, Purposes, and Sharing

Meltwater’s DPF certification applies to personal information that we receive in reliance on the DPF. This includes personal information we collect for our own purposes, as well as personal information we process on behalf of our customers in connection with their use of our Platform which is further clarified in our data processing addendum.

This Notice describes how we collect and use personal information subject to the DPF for our own purposes when we are acting as a data controller. In that context, we may also disclose personal information to the categories of third parties described in this Notice. Where we are acting as a data processor and receiving personal information subject to the DPF on behalf of our customers, we use and disclose such personal information to perform services for our customers, consistent with the instructions of our customers. Meltwater is responsible for the processing of personal information we transfer to third parties, including with respect to the onward transfer liability provisions in the DPF principles.

Please note that we may also be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Your Rights

You have the right to access, correct, and/or delete your personal data in accordance with the DPF, this Notice, and applicable law. Please note that if your personal information was made available to us by a Meltwater customer, we may need to coordinate with and/or redirect your request to our customer in accordance with applicable law. You can exercise your rights by following the instructions in the “Meltwater and the GDPR” section of this Notice.

Where applicable, if we disclose your personal information received pursuant to the DPF with third party controllers other than our agents, or if we use it for a purpose materially different than the purposes for which it was originally collected, we will first provide you with an individual opt-out choice, or an opt-in for sensitive data.

Inquiries or Complaints

If you have an inquiry or complaint regarding our handling of personal information received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, or the Swiss-U.S. DPF, we encourage you to contact us and our Data Protection Officers at: privacy@meltwater.com.

Meltwater commits to referring unresolved complaints concerning our handling of personal information received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, or the Swiss-U.S. DPF to an independent dispute resolution mechanism, the DPF Independent Recourse Mechanism (“IRM”) Service, operated by the international division of the American Arbitration Association (“ICDR-AAA”). If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https:/go.adr.org/dpf_irm.html for more information or to file a complaint. The IRM Service operated by the ICDR-AAA is provided at no cost to you.

In certain circumstances, the DPF provides the right to invoke binding arbitration to resolve complaints not resolved by other means. Please see this DPF webpage for more information:

https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2.

Note that Meltwater is subject to the investigatory and enforcement powers of the US Federal Trade Commission (FTC).

Legal Basis for Processing

We will only collect and process your information when we have a legal basis to do so. You also have choices about our use of your information as explained in this Notice.

Data Retention

We retain your information as long as we have a legitimate business interest to process it or as long as you have not withdrawn your consent. This includes data you or others provided to us and data generated or inferred from your use of our Site. If you would like us to delete your information upon termination of your Agreement, please contact us at privacy@meltwater.com.

Security

Meltwater takes security of all data, especially your personal information, seriously. We do our best to protect your information from any unauthorised access or loss with implemented security features and procedures. You should, however, be aware that the transmission of information via the Internet is never completely secure. You should also take necessary steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

For additional information on what Meltwater has done to protect your information, please click here.

Opting-out of Promotional or Informational Emails from Meltwater

We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the e-mail. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any services you have requested or received from us.

Changes to the Notice

We may change this Noticefrom time to time due to changed or updated legislation and/or business standards. All changes to this Notice are posted on this page and we  encourage you to review our Notice regularly to stay informed. We will endeavor to notify you in advance of such changes taking place to the extent required by law by notifying you at the email address you have provided when subscribing to our privacy policy updates on this Site, or through a notice on this Site.

Sub-processors

We maintain a current list of the Subprocessors for the Platform at: https://www.meltwater.com/en/privacy/subprocessors

Contact

If you have any questions about our processing of personal data, or this Notice, you can reach us at privacy@meltwater.com.

Previous Versions

Below are previous versions of the Notice.

• Meltwater Privacy Policy - v. until Jan 31st 2023
• Meltwater Privacy Policy - Feb 1st 2023 - October 31st 2024
• Meltwater Privacy Policy - November 1st 2024 - February 2nd 2025