The most important ingredient of boosting social media marketing success as a small business is creating a strategy.
All too often we see business owners miss the mark with social content because they lack a few simple best practices. Things like choosing the right platforms, getting to know your followers, and weekly content calendars all make a huge difference.
The good news is more than 3.7 billion people around the world use social media to connect with friends, family, and yes, brands. Brands like yours.
Today, we're covering just about everything you'll need to know to boost your brand awareness and sales with several proven social media tips.
Let's get started exploring how to use social media marketing for small businesses.
Table of Contents
Why Social Media Marketing is Important for Your Small Business
7 Components of the Perfect Social Media Marketing Strategy
Small Businesses Can Win on Social Media, Too
Why Social Media Marketing is Important for Your Small Business
If it's not already obvious, social media platforms are one of the best ways for businesses to reach and interact with their customers. Outside of email marketing, social media is the most direct line to both current and future customers.
But what is social media marketing? And why do businesses need a social media strategy?
At a high level, social media marketing is a deliberate and strategic approach to reaching an audience and engaging with them when and where they want. Social media allows SMBs to leverage the most connected networks of human beings on earth in order to build meaningful cross-channel relationships and provide solutions to their pain points.
California small business (Sociology Coffee Bar), for example, uses social media marketing to entice local residents to come in and try a variety of their beverages through captivating imagery:
Link to Instagram post: here.
However, posting content isn't the only way to get a ton of value from social media.
A business that relies on knowing what a consumer is saying about the brand would monitor social media conversations and respond to relevant mentions - monitoring.
Tip: Check out the 21 best social media monitoring tools
A marketer who wants to understand how the brand is performing on social media would analyze its reach, engagement, and sales on social media with a social analytics tool - analytics.
A business that wants to reach a specific audience at scale would run a highly-targeted social media advertising campaign - advertising and engagement.
Now that you're sold on utilizing social in your overall marketing, it's time to get into building a strategy. This is where the best works happens and you start to see results.
7 Components of the Perfect Social Media Marketing Strategy
1. Conduct a social media audit
It's time to dust off the neglected profiles and build off what has worked in the past. A social media audit is an opportunity for your small business to understand what’s happening and how to craft a strategy for your marketing strategy moving forward. An audit includes:
- Learn what's working and what’s not about your current social media marketing strategy
- Analyze what your competitors are posting on social media
- Refresh your profiles with new cover photos, descriptions, etc.
2. Select the best social media platforms
Should your small business choose LinkedIn, Pinterest, Snapchat, Instagram, or even TikTok as your platform of choice? The answer: it depends. First and foremost, you decide the types of new customers you are trying to reach. Each platform offers a unique target audience depending on your goals. Here's an overview of each:
- Facebook: Sixteen years after its inception, Facebook still reigns as the most popular social platform. It’s the place people go to keep up with family and friends.
- Instagram: Instagram is one of the most important social media networks small business owners should be leveraging in their marketing strategy. It's highly visual and used by all sorts of local businesses around the world.
- LinkedIn: With a user base of over 700 million people in 200+ countries, LinkedIn is the world's leading social platform for professionals. It's the perfect arena for B2B marketing - and recruiting!
LinkedIn marketing example: Goodr is an up-and-coming (small) sporting goods brand, primarily selling accessories such as sunglasses and hats. Their identity and culture carry through everything they do on LinkedIn.
Link to LinkedIn post: here.
- Twitter: Twitter is great for news, whit, and humor. A consumer of Twitter content can get a lot of information quickly from world leaders, media, and organizations. Some small businesses even benefit from being a little sassy on the platform.
- Pinterest: Pinterest’s overall content is positive and inspirational. It’s a great place for companies to share engaging content around products, data, and values or causes. Video, infographics, and GIFs perform well on Pinterest.
- Snapchat: More popular with B2C companies, Snapchat is perfect for playful, informal, and personal types of video and photo content.
- TikTok: TikTok is a fast-paced social network popular among many audience types, but particularly younger generations. Highly visual, snappy video content leads the top content on the platform.
3. Get to know your audience and followers
Knowing basic demographics such as age, gender, occupation, and location is critical for small businesses. Not only does it help to improve your product, but it allows you to spend your social media marketing dollars wisely. And while you shouldn’t make assumptions on the persona’s of customers based on demographics alone, they can provide you with a launching point.
The effectiveness of your marketing message, for example, may be affected by their age or location. Or, people with certain interests in your audience may interact with different types of content. You can find out such demographics using surveys, a social media monitoring platform such as Meltwater Consumer Insights Software, or by simply looking at who your existing clients are.
We recommend trying all three.
4. Build and utilize a social media content calendar
Any marketer that has spent time building a successful social media marketing strategy will tell you that a content calendar is key.
When your content regularly appears on your audience’s feed, it becomes much easier to create a consistent stream of engagement and interactions with your target audience. Posting consistently great content increases your organic reach through a platform’s algorithm, which means that your posts get shown to new people, and you're more likely to get more followers.
A calendar also gives you a high-level campaign overview, which allows you to create a strong brand message and effective content cadence. When planning your content, organize it chronologically by date and time of publication and then by social network. This may seem intuitive, but many marketers forget to do this and lose sight of their weekly, monthly and daily routines.
5. Experiment to find the best times to post
One of the most overlooked social media tips is experimenting with the timing of your posts to optimize engagement. All too often a marketer will get in the habit of posting at the same time every day.
The best times to share content on social channels will depend on when your followers are online and when they use specific social channels. But here is a jumping-off point for the next campaign (all times EST):
- Facebook: Wednesday from 11 a.m. and 1 p.m.- 2 p.m.
- Instagram: Wednesday & Thursday from 5 a.m., 11 a.m., and 2 p.m.- 4 p.m.
- Twitter: Wednesday and Friday from 9 a.m.
- LinkedIn: Tuesday & Wednesday from 7 a.m.– 8 a.m., 12 p.m., and 5 p.m.- 6 p.m.
- TikTok: Tuesday & Thursday from 9 a.m.- 12 a.m.
*These times will vary based on your specific audience. For more detailed information read our blog about the best times to post on social media.
6. Creating engaging images and videos
Visual content has proven to be among the most efficient and effective ways to communicate your message and increase brand awareness. Whether your a seasoned designer or just getting started, there are two easy things you can do to create the best visual content:
- Learn from the best: When it comes to content, don't try and reinvent the wheel. There are massive brands with huge marketing budgets leading the way for visual content and you can learn a ton from them just by monitoring their social profiles.
- Leverage the optimal social media image sizes: No two platforms are the same, which is why we've put together the ultimate guide to social media picture sizes with the specific dimensions and tips to help you choose the right image.
Small business and Shopify merchant, Hair Works, uses video content from their community on Instagram to drive product engagement. Notice the portrait orientation of the video - perfect for the Instagram News Feed:
And if you'd like to learn even more, we've gathered examples of posts, tweets, and videos from brands that can inspire your social media strategy.
7. Engage with your community
At the end of the day, it's called "social" media for a reason. The platforms discussed above are the world's largest online communities where people go to connect with family, friends, and yes, even small businesses.
San Francisco based interior design firm, The Wiseman Group, engages with their community by sharing captivating stories of their clients across social:
Actively engaging with your community is an important part of maintaining a social presence for any organization. But for small business owners, time is their most valuable asset. Using a tool with community management capabilities will not only make your social activities easier, but it will also maximize your effectiveness.
Small Businesses Can Win on Social Media, Too
Abraham Lincoln is famous for saying, "Give me six hours to chop down a tree and I will spend the first four sharpening the axe."
The tools you use to manage your marketing efforts are your axe. And they need to be sharp.
Leveraging a variety of tools to manage your marketing presence online can mean the difference between success and failure on social media. Most importantly, they allow you to compete with the world's largest and most successful brands and businesses.
