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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Stories — Meltwater

Pick up mentions of clients on social media and news on a global scale

Generate brand awareness reports for social media and online news

Share insights with important stakeholders

The Challenge

"Meltwater is more than just a media monitoring tool for the EOC; it gives us commercial direction and helps us to make strategic data driven decisions. What has made our partnership even more successful has been the reactivity of the Meltwater team. They have been open, responsive and flexible right from the start."

The Solution

MW Case Study-MSM for the European Olympic Committees.pdf

Summary

The European Olympic Committee (EOC) uses Meltwater to generate and measure brand awareness. They also use the tool to make sure that when they are being talked about, they pick this coverage up globally.

Read about how the European Olympic Committees (EOC) is using the Meltwater Media Intelligence tool for their marketing.

How Meltwater helps the EOC

Getting commercial direction and making strategic data-driven decisions.

European Olympic Committees

Challenge

“We do this [research] in various ways, for example, through our extensive contacts within each of our member organisations, local, regional and national networks, our parliamentary and press work, and work with government departments. But we also need reliable, daily, local political and organisational intelligence.  Each regional team has their individual approach, but it was originally very time consuming searching the latest reliable online news on each authority so that we didn’t have to ask our members for it, which would put extra pressure on them. This is when Meltwater came in.”  

Solution

“Meltwater provides the LGA’s regional teams with a daily, reliable, up to date digest of local news that complements and furthers our existing knowledge and understanding of our members’ circumstances, experiences and needs. This enables us to spend more time using the intelligence to inform our work and best support our members.”

MW Case Study - The Local Government Association.pdf

Founded in 1997, the Local Government Association is the national membership body for local authorities. The LGA is a politically-led, cross-party organisation that works on behalf of councils to ensure the local government has a strong and credible voice with the national government. Its core membership is made up of 339 English Councils and 22 Welsh Councils. 

The LGA aims to influence and set the political agenda on the issues that matter to councils so they are able to deliver local solutions to national problems. They also provide a range of free and subsidised practical improvement support. This includes corporate support, such as leadership programmes, peer challenges and LG Inform (a bench-marking service). Furthermore, they also provide programmes tailored to specific service areas such as children, adults, health, care, financial, culture, tourism, sport and planning services.

Meltwater provides the LGA with fast & reliable industry updates to make informed decisions when it matters most.

The Local Government Association - Meltwater Success Story

Real-Time Industry Insights

The Local Government Association

Monitor and verify record-setting attempts
wherever they occur

Develop greater confidence in the strength
of their media relationships

Measure campaign results accurately to
establish client objectives are achieved

"Meltwater has been an extremely engaged partner. When I use their live chat, I receive an immediate response along with a solution to every problem at the time I need it. Their service is 300% useful."

"With the help of Meltwater's platform, contacting the media is no longer such a challenge, and that's a huge weight lifted."

Meet Guinness World Records.pdf

From its origins as a book in 1954 designed to list and authenticate world records, Guinness World Records has become a multimedia brand agency offering a range of products and services. Their mission is to celebrate those who go further, faster, and beyond anyone else on earth and turn the incredible into the official.

Meltwater helps Guiness World Records get answers to media questions quickly — possibly in record time even.

Guinness World Records - Meltwater customer story

Can You Top This?

Guinness World Records

"Meltwater is more than monitoring and reporting and everything the tool offers. It's really an extension of us."

"The influencer database gives us access to writers outside of our usual contacts. We find people who cover a specific beat and will connect with the audience we're aiming for."

Meet Frisco.pdf

Frisco Conventions and Visitors Bureau (CVB) markets Frisco, Texas, as a destination for conventions, sporting events, leisure, and attractions. The city's motto is 'Texas' Rising Star,' and fittingly, Frisco is the fourth-fastest growing city in the US.

See how Meltwater allows Frisco to catch all the mentions about their attractions and events and track what's being said on social media.

Meltwater Customer Story: Frisco CVB

Texas' Rising Star

Frisco CVB

Be alerted to potential crises or risks impacting their customers

Publish news releases promoting current and future events

Generate goodwill and increased cooperation among airport personnel

"People have many good things to say about our airport and the airlines. If they aren't happy, we want to know why so we can address it."

Detroit Metro Airport.pdf

Detroit Metro Airport, or DTW, is one of the ten busiest airfields in North America in terms of takeoffs and landings and handled more than 34 million passengers in 2016. It's an efficient airport, ranking first in North America for on-time performance.
Customer service and support is managed by a small team using Meltwater's platform.

See how Detroit Metro Airport use Meltwater's Media Intelligence tools to keep track of media mentions with real-time mobile alerts.

Meltwater Customer Story: Detroit Metro Airport

Happy Travels

Detroit Metro Airport

"The dashboard tells me where the bulk of the mentions came from, their potential reach, and where we should try to leverage things moving forward."

Emory Goizueta Business School.pdf

Emory University's Goizueta Business School in Atlanta is famous for securing employment for its graduates. It has earned a reputation as a high-touch, high-quality MBA program where faculty and students interact easily.

Learn how Emory University Goizueta Business School uses Meltwater to automate daily searches for mentions of the school and its faculty.

Meltwater Customer Story: Emory University Goizueta Business School

Graduating with Honors

Emory University Goizueta Business School

Monitor and encourage reporting about their changing city

Measure awareness and reach against comparable destinations

Demonstrate their value to justify increased outreach

"It was just huge this year. We pulled a report that showed we surpassed the earned media goals we set prior to the event. It was rewarding to share this success with our board."

Tulsa Convention & Visitors Bureau.pdf

Shaping people´s perception of a city is no small task. Tulsa's past may have been in oil, but today the sky is the limit, with aerospace now the largest employer. Tulsa Convention & Visitors Bureau (CVB) invites people to experience their vibrant, changing city. Meltwater plays a key role in making T-Town a must-see destination.

See how Tulsa Convention & Visitors Bureau use Meltwater's Media Intelligence tools to track events and festivals in order to see return on investment.

Meltwater Customer Story: Tulsa Convention & Visitors Bureau

Raising the Pulse of Tulsa

Tulsa Convention & Visitors Bureau

Identifying relevant journalists and experts to share important messages

Planning and sending out press releases, as well as analyzing PR activities

Monitoring industry news and trends from editorial, online and social media

All-in-one tool

"I really think like the feature that allows us to search for journalists who have already written about specific topics. It gives us a really good opportunity to communicate the more narrowly-targeted news to our target audience."

MW Case Study_FDIH_DK (ENGLISH).pdf

The Danish E-commerce Association (FDIH) is an industry association for companies that commercially use the Internet and other digital channels. The organisation's overall goal is to create optimal conditions for successful e-commerce, which means they need to be constantly aware of trends in the industry. In order to stay in the loop, FDIH uses Meltwater's media monitoring, which provides valuable insights that can be shared with key stakeholders.

In addition to Meltwater's media monitoring, FDIH is using the PR tool to manage all PR activities.

How Meltwater helps FDIH with achieving the association's business objectives and sharing valuable insights.

Meltwater customer story: FDIH

Making Danish Ecommerce Stronger

The Danish E-commerce Association (FDIH)

"We have used a variety of media monitoring services over the years, to track our own coverage, and see what is appearing in the media on mental health. We have always had issues getting all of our broadcast coverage, as the software used to find the clips didn't always find everything we had in the media. We have tried to address this with a variety of media monitoring companies, but not to a level which helped to fix the issue."

MW Case Study - See Me.pdf

See Me is Scotland's national programme to end mental health stigma and discrimination and was founded in Edinburgh in 2002. The charity is funded by the Scottish Government and Comic Relief, but managed by SAMH AND The Mental Health Foundation as a non-profit organisation. As a non-profit, See Me aim to end mental health stigma and discrimination to enable those suffering to live fulfilled lives. They have a small team of 14, with Nick Jedrzejewski as the CommunicationsManager. The main goals of the charity are to end discrimination towardsmental health, ensuring employees have positive workplace mental well being, youngsters have the knowledge and understanding about mental health and those going through troubling times due to poor mental health are supported.

Here's how See Me can freely monitor & analyse all of their press and broadcast coverage in one consolidated Meltwater platform.

See Me - Meltwater customer story

Proving ROI to Managing Partners & Funders

See Me

Instantly acquire large volumes of valuable, filtered content

Measure the tonality of an event or crisis and quickly adjust messaging

Develop more meaningful and valuable relationships with clients

"We were used to dealing with client crises, but never at such an integral level. With Meltwater, we now have the tonality and volume of an escalating event at our fingertips, and can quickly develop a strategy based on this intelligence."

LINK.pdf

When LINK added creative and consulting services to their offering, they breathed new life into their company. Their new approach relies heavily on Meltwater to stay informed on every aspect of a client's media presence and competitive landscape.

Meltwater helps LINK formulate more effective messaging when engaging in crisis control and earn rave reviews from clients for the relevance of their data.

LINK - Meltwater customer story

Creating a New Life for LINK

LINK

Manage crises more effectively by providing timely alerts

Capture a greater percentage of media mentions

Create reliable reports with detailed metrics in minutes

"Hootsuite didn't allow us to capture some of the most relevant mentions in Facebook, and we worried
about that a lot. Reputation management depends on knowing everything people are saying."

"With Meltwater, I no longer have to double-check our results outside of the social listening platform in order to confirm that our clients are covered. I sleep much better."

Meet Brote.pdf

Brote is a digital marketing agency headquartered in northern Argentina. They offer their Latin American clients strategic and creative communication solutions that have the potential to make a global impact. Meltwater's media intelligence platform helps them monitor brand mentions and manage client reputation.

Meltwater helps Brote respond quickly in times of crisis with facts in hand by automating their media monitoring to let nothing slip past.

Brote - Meltwater customer story

Reputation Managers

Brote

Get comprehensive, real time media monitoring and competitive insights

Hyper-target contacts in the media by filters other than beat only

Stay on top of key developments from anywhere using the mobile app

"Meltwater is the leader in that core capacity that we need, which is the ability to hyper-target those members in the media that are talking about the conversation in real time."

"I love the way the mobile app gives me updates and proactively tells me I have x number of stories about my brand waiting. It captures everything."

Meet Keller Williams Realty.pdf

CareerBliss ranks them one of the "happiest companies to work for," but make no mistake— Keller Williams Realty is results-oriented. In 35 years they've become the largest real estate franchise in the US in terms of sales volume, number of agents, and units sold. Meltwater provides them with the latest media intelligence.

Meltwater helps Keller Williams Realty connect with leading reporters and customize their pitch according to the latest industry developments.

Keller Williams Realty - Meltwater customer story

Change Agents

Keller Williams Realty

Keep track of story developments
over time through retroactive media
monitoring

Proactively keep the executive team informed, easily producing a daily newsletter

Surpass expectations by closely partnering with the communications team

"We wanted to 'democratize' our information and disseminate it in a simple way so our entire operation could be more agile."

"We schedule the newsletter to hit our executives' inbox at 8 a.m. so they can start every day informed of important topics and all be on the same page."

Meet Acciona Brazil.pdf

Acciona's origins can be traced back to 1931and the construction of Spanish railroads. Today, the company is active in more than 40 countries and is a major force in renewable energy, infrastructure, and water. Active in Brazil for 20 years, the company relies on Meltwater for reputation management.

Meltwater helps Acciona closely monitor local and regional developments impacting business which helps executives formulate strategy.

Acciona - Meltwater customer story

Acting to Ensure Our Future

Acciona

Streamline and personalize the pitch process

Measure their impact via media mentions and news features

Search for Common Ground.pdf

Search for Common Ground (SFCG) is a non-governmental organization (NGO) that seeks to transform conflict into cooperative action. Operating primarily in the Middle East, sub-Saharan Africa, and Asia and employing approximately 700 people, SFCG uses Meltwater for press outreach, email blasts, and analytics that help measure the effectiveness of their efforts.

Meltwater helps Search for Common Ground significantly increase news features in both small and large news and media outlets.

Search for Common Ground - Meltwater customer story

Life Savers

Search for Common Ground

Edit broadcast clips with precision and share them directly from the platform

Assess whether they're generating sufficient coverage to reach their financial goals

Create real-time reports in minutes, not hours, and include more meaningful content

"Onboarding with Meltwater was great. Getting a feel for the platform and functionality progressed very smoothly and quickly."

"Meltwater helps us manage our community on our social channels, by showing us what's being shared and where we're being talked about the most."

Meet Union Gospel Mission.pdf

Since their founding between the depths of the Depression and the onset of world war, Union Gospel Mission has been "feeding hope and changing lives." Today this means helping people in greater Vancouver overcome poverty, homelessness, and addiction. Meltwater helps UGM plug into conversations that further their mission.

Meltwater helps Union Gospel Mission track, edit, and share broadcast media hits directly from the Meltwater platform.

Union Gospel Mission - Meltwater customer story

Paying It Forward for 80 Years

Union Gospel Mission

Build a reputation as a force for positive change by gathering and sharing data

Get the jump on any potential crisis with timely alerts and superior monitoring

Take the pulse of Brazilians using social listening solutions and sentiment analysis

"Before Meltwater, we had to gather all the information needed for our research projects manually. This didn't leave us enough time to strategize and optimize our efforts."

"Education is fundamental to the development of our country. Our communication strategies now work around
the insights provided by Meltwater."

Todos pela Educação  (1).pdf

Todos pela Educação, also known as All for Education, is a nonpartisan nonprofit working to guarantee all Brazilians a quality basic education by 2022. Founded in 2006, it comprises 32 distinct organizations and many diverse sectors of Brazilian society. Meltwater is a key resource in their research and media communication efforts.

Meltwater helps Todos pela Educação gather and share data with others to lead education reform in Brazil.

Todos pela Educação - Meltwater customer story

Going All-In on Education

Todos pela Educação (All for Education)

Gain a Better Understanding of Brand Perception

Better Response Time to Feedback and Complaints

"With Meltwater, we are able to track when we're mentioned in the news or on social media and understand what it means for us, gain real-time customer feeback and implement it swiftly, and obtain a better understanding of the brand image online. The Meltwater solution has helped us overcome all of our previous challenges - I would definitely recommend it."

MW Case_AGS Transact Technologies_IN.pdf

AGS Transact Technologies is one of India's leading providers of end-to-end cash and digital payment solutions and automation technology. The company provides customized products and services comprising ATM outsourcing and cash management, as well as online payment systems including payment provider for merchants, transaction processing services and mobile wallets. Founded in 2002, today AGS Transact Technologies is operating in 2,200 cities having reached over 235,000 consumer touch points across India and South East Asia.

How Meltwater supports AGS Transact Technologies with gaining a better understanding of brand perception.

Meltwater Customer Stories: AGS Transact Technologies

AGS Transact Technologies

Identify The Relevant Journalists And Social Influencers

Monitor The Take-Up of Press Outreach Efforts

"Meltwater has exceeded my expectations. It was so easy to get started with Meltwater as the tool is very intuitive and the Meltwater Team and demo videos are great. We've been able to monitor the conversations happening out there and leverage other sources of relevant content, as well as report our progress to stakeholders. We're looking forward to spending more time exploring the other tools that Meltwater has to offer."

MW Case Study_TheWarriorProject_ZA (2).pdf

TheWarrior Project is a social justice Non-Profit-Organisation (NPO), launched by local, philanthropic founders, that work to address the urgent needs of gender-based violence and domestic abuse in South Africa. The online, web-based service provides a free legal helpline as well as links to the police, counseling services and a list of shelters for South African women.

How Meltwater supports The Warrior Project with increasing media exposure and measuring the impact of PR efforts.

Meltwater Customer Stories: The Warrior Project

The Warrior Project

Disseminate key industry news to enable
regional strategic decision making

Steer and participate in relevant industry
conversations

"It was extremely challenging to stay on top of the news, whether it was print or online. We needed to know what PR conversations were happening in our industry, in order to not just participate in it, but steer it whenever necessary."

“With Meltwater, Fabian has been able to capture important pieces of news, summarise them and provide us regular new summary updates — which has been really helpful to our senior management who spend a fair bit of time travelling. It’s helped us stay up-to-date on industry developments and market trends.”

2020 MyRepublic Case Study.pdf

MyRepublic provides high-speed fibre broadband services to over 220,000 subscribers across Singapore, Indonesia, Australia and New Zealand. With its uniquely scalable and centralised framework enabling the seamless delivery of layered services, MyRepublic has become a leader in the digital transformation for the telecomms sector.

Meltwater helps MyRepublic obtain bite-sized insights and track competitor and regulatory news on-the-go

Tracking Coverage and Competitor News With Agility

Better Streaming, Faster Downloads

MyRepublic

"We love that Meltwater can bring back content from all over the world. It’s important that we get a comprehensive understanding of our media coverage."

2020 First Philippine Holdings Case Study.pdf

First Philippine Holdings (FPH) is one of the country’s largest conglomerates, with key investments in power, manufacturing and property development companies. Thanks to their wide-ranging subsidiaries and strategic ventures, FPH has interests across the renewable energy, infrastructure and real estate sectors.

Meltwater helps First Philippine Holdings track content from all over the world to better understand conversations in other markets

Tracking News Interests with Retrospective Search

Transforming infrastructure in the Philippines

First Philippine Holdings

Demonstrate the impact of PR activity across the global organisation

Disseminate media and social media coverage to key internal stakeholders daily

HASSELL is a leading international design practice with studios in Australia, China, South East Asia, the United States, and the United Kingdom. HASSELL operates across different sectors and disciplines including
architecture, interior design and landscape architecture. They have more than 80 years of experience in understanding clients and the sectors they work in to produce the best results.

Meltwater helps HASSELL track their media and social media coverage for a streamlined workflow and more efficient reporting