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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Stories — Meltwater

Acquire insights and understand context to optimize their message

Connect with their youthful target audience across all channels

Analyze and report to senior leadership on demand

Challenge

"Making our message resonate required a platform that could measure our performance and enable us to make more-informed decisions."

Solution

"Amplifying our message of inclusion requires having a tool like Meltwater to monitor and measure our performance and guide us in making the right decisions."

Meet Techo.pdf

Summary

Through the collaborative work of families living in extreme poverty with youth volunteers, TECHO seeks to overcome poverty in slums. TECHO is convinced that poverty can be permanently eradicated if society as a whole recognizes poverty as a priority and actively works towards overcoming it.

Read this case study to learn how the Meltwater media intelligence software helps TECHO scale effectively in support of ongoing growth.

TECHO - Meltwater customer story

How Techo optimizes its communications strategy to connect with younger audiences

TECHO

Save time and money by centralizing media reporting and analysis

Use social media insights and analytics to strengthen their new market entry strategy

Easily showcase ROI of marketing campaigns to management

"It's now easier and faster for me to compile reports that I can present to management. I can also provide the business development team with the real-time data they need, rather than waiting for one or two weeks for updates from an agency."

MW Case Study Yahlive.pdf

Launched in 2011 and based in Abu Dhabi, UAE, Yahlive is a joint venture between satellite operators SES and Yahsat. Yahlive's mission is simple: to deliver high-quality satellite services to their broadcasters, and to offer a choice of premium TV channels to their diverse and culturally-rich viewers.

Read this case study to learn how the Meltwater Media Intelligence Platform supports  Yahlive save valuable resources: time and money.

Meltwater Customer Stories: Yahlive

How Yahlive builds go-to-market strategies with social media insights

Yahlive

"For a fast-paced sector such as the gaming industry, we constantly need to be on our toes. We need all the media intelligence we can have to fully capitalise on what is trending in the industry. With Meltwater, DIFY is able to do that in double-quick time and we are always ready to roll out the next strategy."

DIFY Case Study_Meltwater.pdf

Founded in 2018 by Marjorie Poon and Roy Kek, the two friends set up an integrated communication agency DIFY after they saw a window of opportunity to provide tailored marketing services for emerging markets such as the blockchain technology, gaming and esports sectors. Primarily, DIFY provides three core services: public relations, digital marketing solutions, activations and events.

DIFY first made its foray into the gaming and esports industries when they worked with a local gaming space provider, Bountie Arena, in 2019. Whilst learning more about the industry, DIFY became more vested in helping the industry to grow. With incredible growth seen in the last 2 years, DIFY continues to champion and support the gaming community.

Read this case study to learn how esports and blockchain agency, DIFY, uses Meltwater to spot trends and report on their PR and marketing campaign results.

Meltwater Customer Stories: DIFY

How Dify builds marketing strategies driven by industry trends identified through Meltwater

DIFY

Amplify and unlock insights from complex social datasets

"A big advantage of using the Meltwater platform is being able to produce insights rapidly, the social data is instantly available. We can then select specific time periods and locations and start analysis within minutes"

Meltwater Customer Story - AxiaOrigin.pdf

How AxiaOrigin uses Explore for their clients

AxiaOrigin reject conventional consultancy norms and help companies unlock their data in new and exciting ways. They are at the forefront of innovation when it comes to data analysis and shine a light on dark data, unlocking value from the masses of unused data within organisations. Helping leaders tell compelling data stories to deliver lasting change.

Meltwater has helped AxiaOrigin extract and unlock unique data insights globally. Using the platform to innovate and change the way they work with clients

AxiaOrigin - Meltwater customer story

How AxiaOrigin manages localized campaigns on a global scale

AxiaOrigin

Situation: The Corporate Relations team drives positive brand reputation by staying transparent when engaging with media stakeholders. 

As a big part of their work is reactive, it is vital that they stay on top of breaking stories so as to manage incoming media requests from a place of expertise.

Solution: Having tested the quality of different providers in the market, nib Group came onboard with Meltwater for comprehensive news, broadcast and social media monitoring, integrated with a journalist database and a suite of earned media reporting options.

Impact: nib Group have successfully established a hub wherein they can find and engage relevant journalists, stay across breaking industry news and report back on the ongoing success of their work as a Corporate Relations team.

“One of the things that stood out to me when partnering with Meltwater was the Social Echo functionality. It clearly articulated the further reach that online news was getting across social media. Beforehand, we might have underestimated the impact that an article from a smaller publication could have. For me, it made me rethink how we’re responding to the media and what articles we needed to alert our frontline teams to in advance of expected member enquiries."

[AU] NIB Case Study (Mar 22).pdf

Impact

nib Group is a trusted health partner, supporting the health needs of around 1.6 million Australians, New Zealanders and international students and workers, while also providing travel insurance for travellers around the globe. 

nib believes that by giving their members access to better health information, tools and services, they’ll feel confident in choosing the right path to take control of their health.

Discover how nib Group quantifies the impact of their corporate relations efforts through data insights and real time media analysis.

nib Group  - Meltwater Customer Story

How nib Group manages media requests and breaking stories

nib Group

Facilitate collaboration by bringing their communications activities together in one platform

Easily manage social media channels, influencer engagement and report on earned media success

Provide real-time campaign analysis and generate business insight with live dashboards

The Challenge

"When it comes to voices on social media, we have strict criteria for who we work with. We need to know that their values are aligned with us and they care about those messages. They must have an audience that resonates with that message or human rights issues. Meltwater allows us to take a data-led approach to the partner vetting process."

ANZ Amnesty International Case Study (July 22) (1).pdf

The Solution

Rise of the Creator Economy in APAC | Report

Continue Reading

Amnesty International, in addition to raising awareness for global campaigns, makes sure the rights of every single person in Australia are protected. They maintain a local focus on the human rights abuses of Indigenous people, refugees, and asylum seekers, to name a few, while continuing to work on many other critical policy areas. 

As an advocacy organisation, Amnesty International relies on effective communication. When it comes to human rights, change is a slow and difficult process that requires passion and sustained attention over many years. It requires driving brand awareness and creating affinity to attract, engage and retain supporters and donors over time.

Meltwater gives Amnesty International Australia the technology platform it needs to inspire others to action and to analyse and monitor campaign results.

Amnesty International Australia Customer Story

How Amnesty International engages supporters, journalists, and influencers from one place

Amnesty International

Track all mentions of suicide by Hong Kong's media

Monitor sentiment and mentions of suicide on social media

Share early suicide warnings with those who need to know

Introduction

“We were spending a lot of time collecting all kinds of suicide information. This was not only extremely time-consuming but, worryingly, from a scientific and research point of view, suffering from data incompleteness.”

HK_HKU CSRP Case Study (June 22) (1).pdf

Read this customer story to understand how Meltwater allows CSRP to boost their research capacity to capture real-time insights into suicide in HK.

HKU Centre of Suicide Research & Prevention (CSRP)

Meltwater allows CSRP to boost their reseach capacity to capture real-time trends and insights into suicide in Hong Kong

Track and monitor their reputation and brand sentiment

Provide real-time insights to senior management

"The challenge for us was we didn't know when and where those conversations were happening, or what was being viral, unless those customers contacted us directly. The fact we're in more than 120 different countries, with customers having conversations about us in dozens of different languages, just added to the degree of difficulty of the communications task"

HK_MSI  Case Study (June 22) (1).pdf

Read this customer story to understand how Meltwater allows MSI to efficiently & effectively monitor what's being said about them.

Micro-Star International (MSI) - Meltwater Customer Story

Meltwater allows MSI to efficiently and effectively monitor their mentions all over the world, on social media and in the news.

Micro-Star International (MSI)

Meet Tier One Entertainment

The challenge Tier One Entertainment faced

Explore doesn't just allow us to track what our creators are doing, and the engagement they're getting on their social media posts, it's also a way for us to monitor the conversation around them, and around our brands and products, and to identify fresh new faces in the gaming and esports world who might just become our next big thing.

The solution Meltwater provided to Tier One Entertainment

Plan, monitor and measure campaigns and their impact

Manage and monitor creators, advertisers and other partners

Determine fees, rates and charges that are accurate and cost-efficient

Scout for new talent, compare talent and track talent performance

Generate detailed, accurate, real-time reports, on demand

SEA_Tier One Entertainment Case Study (July 22).pdf

The big business advantage of Meltwater

With more than a thousand creators on their books and hundreds of projects underway, Tier One Entertainment needed a technology partner who could help them track the success of their creators and investments and provide data to inform their decision-making long into the future.

Learn how esports giant Tier One Entertainment uses Meltwater to manage and monitor hundreds of creators, projects, and campaigns.

Tier One Entertainment customer story

Redefining the gaming and esports industry: Tier One Entertainment is a venture-backed esports, gaming, and entertainment company that develops and signs top-tier content creators around the globe, and is the home of world champions Blacklist International.

Tier One Entertainment

About UKZN

"UKZN and Meltwater have set out a long term partnership strategy to form a central component of supporting digital transformation and excellence at UKZN into the 2022-2026 Strategy."

105% YoY growth in total media coverage (117K mentions)

127% YoY growth in News media reach (37.1B potential reach)

218% YoY increase in social media posting activity

57% YoY growth in social media impressions

Meltwater Customer Story - University of KwaZulu-Natal (3).pdf

Meltwater helped UKZN  establish a single solution covering corporate relations, social media management, and reporting.

University of KwaZulu-Natal - Meltwater customer story

University of KwaZulu-Natal

Monitor for potential crisis communications incidents

Track and monitor its reputation around the world

"We didn't feel like our brand or our school name was necessarily being mentioned that much outside of the main media vehicles that we used regularly, which we monitored ourselves. But we wanted to increase our visibility in different markets, so if we're investing in increasing our visibility, then it made sense to invest in a tool to track that."

HK_HK International School  Case Study (May 22).pdf

How Meltwater enables Hong Kong International School to efficiently and effectively monitor mentions all across the world.

Hong Kong International School - Meltwater Customer Story

Meltwater allows Hong Kong International School to efficiently and effectively monitor what's being
said about them, all across the world.

Hong Kong International School (HKIS)

Assess and benchmark campaign effectiveness in real time

"Now when we launch a product we can compare its media performance against other products, other markets, and our competitors. This helps us decide messaging that's tailored to what's happening in a specific market, and we can share data with our team in that market to show them the issue. It means we can tailor our solutions and be really specific in our decision-making. That's invaluable."

HK_Vivo Global Case Study (June 22) (1).pdf

Read this customer story to understand how Meltwater helps vivo Global make better decisions through use of data, tailored to specific markets.

vivo Global - Meltwater Customer Story

Meltwater  allows vivo to meaningfully and accurately monitor vivo's overseas market PR efforts.

vivo Global

Meet REV Media Group

The challenge REV Media Group faced

Using Meltwater means our team can access the data they want, in real-time, which allows us to make quick decisions about the effectiveness of our content strategy.

Track and monitor its brands, products and starts across multiple language

Listen to the national conversation, and then lead it

Make quick decisions about content and strategy

SEA_Rev Media Case Study (June 22).pdf

An effortless solution for a big brand

As a media company that millions of Malaysians rely on for information and entertainment, REV Media Group needs to be in touch with its audience. They must understand their customers’ wants and needs first, and only then are they able to create engaging content that connects best with their audiences. To do that, REV Media Group requires a comprehensive communications tool that allows it to track everything from the national political conversation to what people are saying about their most popular TV programs.

REV Media informs and entertains millions of Malaysians every day. It needed a powerful tool to track its audience.

REV Media Group customer story

REV Media

Identify and connect with high-impact social influencers when entering new markets

Be alert to events in real time and share any links with staff and board members

Perform media monitoring, analytics, newsletters, and reporting on a single platform

"Typically when you don't know the influencers, especially when you're trying to engage a new demographic, choosing the right people can be difficult. The main attraction of Meltwater's Social Influencers Platform is that it puts a wealth of social influencers right at my fingertips."

"The first thing I do is open my browser to Meltwater and look at our alerts. This lets me see everything that's happening.
and being said."

Meet West Palm Beach DDA.pdf

The West Palm Beach Downtown Development Authority was created to promote the coastal city in southeast
Florida it is named after. DDA offers services and information to visitors, residents, and merchants to enhance the
downtown experience. Meltwater's platform helps DDAconnect and communicate with its diverse audiences.

Learn how West Palm Beach Downtown Development Authority uses Meltwater to form partnerships with influencers & measure the impact.

West Palm Beach Downtown Development Authority

Not Your Typical Beach Resort

Monitor conversations and engage with influencers around the globe

Create and easily share reports demonstrating PR ROI

Get in front of media stories and instantly respond while on the go

"What's nice about Meltwater is I can use it at my desk or on the go. News is everywhere, so the more I know about what's going on in and what's being said about our city, the better. Meltwater helps me stay informed and proactive."

"Meltwater helps us understand our reach and assess the effect a negative article could have on our visitors. Receiving real-time alerts allows us to stay in front of potentially damaging stories, tell our story and reshape the
conversation."

Meet Visit Baton Rouge.pdf

From Cajun to Creole and everything in between, Louisiana's capital city feels like home to newcomers, visitors, and locals alike. A leader in the CVB industry, Visit Baton Rouge uses Meltwater to help tell the story of their historic, riverfront city beyond Louisiana state lines.

See how Visit Baton Rouge use Meltwater's Media Intelligence tool to understand their reach & the effects a negative mention could have on their visitors.

Meltwater Customer Story: Visit Baton Rouge

Visit Baton Rouge

Ramp up the accuracy of Twitter Ad campaigns focused on student recruitment

Increase registration rates by leveraging UGC discovered using Audience

Cut down reporting time and analyze competitors to better inform its strategy

"Our Twitter ad campaigns were struggling to perform as well as other channels, so we needed something to improve the accuracy of our targeting. Audience's suite of targeting functionality ensured our Twitter campaigns drastically improved, and have allowed us to build better connections with our existing students too."

Meltwater Customer Story - University of Chester.pdf

The University of Chester is a public university located in the historic city of Chester, England. It began life in 1839, and is now home to almost 20,000 students from all over the world and thousands of academic staff.

Learn how Meltwater has helped University of Chester in ramping up their Twitter ad campaign targeting, analyze their competitors, and more.

University of Chester - Meltwater customer story

University of Chester

"Meltwater allows us to advance our international PR work as their press module makes it easy to search international journalist contacts. On top of that, they offer effective media monitoring that helps us identify mentions across the world."

MW Case Study_ Søstrene Grene_DK (ENGLISH).pdf

Søstrene Grene is a Danish homeware retailer represented in many countries around the world. With a global presence, the company needed help with keeping an eye on the brand's mentions across media. Additionally, Søstrene Grene needed a tool in which they could identify relevant journalists and influencers from a global perspective.

Learn how Meltwater helps Søstrene Grene increase international PR coverage, find relevant influencers & monitor the effectiveness of their PR efforts.

Meltwater customer stories: Søstrene Grene

The Wonderful World of Anna and Clara

Søstrene Grene

Never miss a mention — both in news and on social — in multiple languages

Proactively manage their reputation with real-time alerts and insights

Use the mobile app to stay current anytime and anywhere

"Along with ongoing news coverage, we have very strong social networks— Instagram, Facebook, Twitter, and YouTube— and we needed monitoring capable of tracking both traditional and social media channels."

"I use the mobile app a lot. It's fast and agile, and alerts me to what's happening in the moment. I can clearly— and almost instantly— grasp a message's content from the keywords that Meltwater surfaces for me."

Meet Seventh-Day Adventist .pdf

Founded in 1863 in the northern USA, the Seventh-Day Adventist Church is the world's fifth-largest Christian denomination. Active in South America from the early 1900s and with local headquarters in Brazil, they rely on Meltwater for media monitoring, analytics, reporting, a newsletter, a mobile app, and social media.

Meltwater helps Seventh-Day Adventist Church understand their audience and identify social trends by being able to adapt to changing needs.

Seventh-Day Adventist Church - Meltwater customer story

Doing God's Work

Seventh-Day Adventist Church

Discover Publishers Mentioning Their Brand

Monitor Brand Mentions on Various Sources

Challenge:
Having a Continuous Overview of Our Brand

"It was easy to get started with using Meltwater, and the team is such a joy to work with. They are very helpful and always willing to teach us how to leverage all of the features available on the platform."

Solution:
Monitoring Real-Time Mentions at the Palm of our Hands

MW Case Study_Safaricom_Updated.pdf

Founded in October 2000, Safaricom is the largest telecommunications provider in Kenya, and is one of a small group of about 400 companies across Africa whose annual revenues exceed $1billion. As the leading company that
provides mobile telephony, mobile money transfer as well as fibre optic services, Safaricom is renowned as the home of MPESA, a mobile banking SMS-based service and continues to be an industry leader within the telecommunications space.

Meltwater helps Safaricom monitor brand mentions, measure marketing reach, and maintain positive brand reputation.

Meltwater Customer Stories: Safaricom

Safaricom

Monitor legislation and take action on issues in real-time

Increase member engagement by creating and distributing a weekly

Gauge sentiment on regulations and provide counsel to members

The Pet Industry Joint Advisory Council (PIJAC) knows that pets play an important role in our lives. PIJAC is a pioneer in developing educational programs for pet owners, the pet industry, and governmental organizations. Their mission is to promote responsible pet ownership, advocate for animal welfare, and foster environmental stewardship.

How Meltwater helps PIJAC monitor legislation, take action on issues in real-time, and gauge sentiment on regulations.